Both my mother and I worked with Joanna to purchase homes during the spring of 2016. My mom was looking in St. Charles, MO while I was looking in St. Louis, MO. Both of us were very impressed with Joanna’s performance throughout the home purchasing process.
First, Joanna is highly professional, exhibiting a high degree of knowledge and dedication to her work. She showed my mom homes during the weekend and ensured that no time was wasted looking either at homes that did not meet my mom’s specifications or at undesired locations. Joanna also worked with my tight schedule to so I could accompany my mom at the viewings. With both of our home searches, Joanna provided detailed information and researched questions to which she did not have an immediate answer.
Second, Joanna was very timely in responding to both my mom and I. If we had questions or concerns, we could text/call/email her and receive a response within a few hours. This is much better than what I consider professional business etiquette, which is a response within 24 hours during a standard work week. Joanna responded just as quickly after work hours and during the weekend. Overall, her communication was highly impressive considering the number of texts/calls/emails Joanna received from my mom and I.
Third, Joanna provided services after the sale of both homes. My mom had an issue after purchasing that was a loophole in the contractual agreement between my mom and the seller and my mom and the condominium association. Joanna sent several hours resolving this issue, including seeking additional legal information, from which my mom benefited. Regarding my purchase, I had a few items unaddressed in my inspection report that the seller agreed to fix. Joanna helped my facilitated getting the items addressed.
Fourth, Joanna made both my mom and I feel comfortable throughout the home-buying experience. She was not pushy and did not rush us at viewings. Furthermore, she was very honest in giving her opinions about the various homes we viewed.
Overall, both my mom and I had a very positive experience with Joanna and absolutely no negative experiences regarding her performance. Both of us would highly recommend Joanna to others looking for homes in the St. Louis metropolitan area.
Thank you Joanna for your service.
Tyler Zahrli Naomi Zahrli